Return & Refund Policy

At Macrame Land, each item is meticulously handcrafted and made to order, ensuring a unique and high-quality product tailored to your preferences. Due to the custom nature of our creations, we can only accept returns and refunds under the following conditions:

Return & Exchange Eligibility

  • We accept returns or exchanges only if the product arrives damaged due to shipping or contains manufacturing defects.

  • You must notify us within 30 days of receiving your order if there is an issue.

  • To process a return or exchange, please provide clear photos of the damaged or defective item along with your order details.

Non-Returnable Items

  • Since all our products are made to order, we do not accept returns or exchanges for reasons such as:

    • Change of mind

    • Incorrect size, color, or design choice by the customer

    • Minor variations in color, texture, or pattern due to the handmade nature of the product

    • Any other reason not related to manufacturing defects or shipping damage

Return & Refund Process

  1. Contact our customer support at [Your Contact Email] within 30 days of receiving your order.

  2. Provide order details and clear images of the defect or damage.

  3. Once approved, we will provide return instructions.

  4. Refunds (if applicable) will be issued to the original payment method once we receive and inspect the returned item.

We appreciate your understanding that due to the custom, handmade nature of our products, returned items cannot be resold or reused. Your support enables us to continue crafting beautiful, one-of-a-kind macrame pieces with care and dedication.

For any questions or concerns, please contact us at [Your Contact Email]. Thank you for choosing Macrame Land!